PlayStation Stars Controversy | How Sony Failed Its Audience...Again (VL720)

PlayStation Stars Controversy | How Sony Failed Its Audience...Again (VL720)

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In the eternal game of who can have the worst messaging in the gaming industry, Sony another another feather in its cap this morning by offering superior customer service only to those that prove the most loyal to its brand.

Now how is loyalty established in the eyes of a multinational corporation like Sony? By spending money, of course, through PlayStation's brand new loyalty program, PlayStation Stars.

What could go wrong?

No more counting dollars, we'll be counting Stars...in Virtual Legality.

#sony #playstation #stars

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NEW MERCH LINK: https://virtuallegalityshop.myshopify.com/

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UTREON - https://utreon.com/c/hoeglaw/
PATREON - https://www.patreon.com/VirtualLegality
MERCH STORE - https://virtuallegalityshop.myshopify.com/

BITCAST (Sundays 11AM Eastern) - https://www.youtube.com/channel/UCgHBXONMT06nX_8RZ5r32UA

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CHAPTERS
00:00 Introduction
01:19 Charging for Care
08:06 NFTs? Just the FAQs
13:05 The Delta Between Products and Services
17:00 Conclusion

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Discussed in this episode:

ARTICLES/BLOGS
https://www.videogameschronicle.com/news/playstation-is-giving-top-stars-members-priority-in-customer-support/
https://www.ign.com/articles/playstation-stars-loyalty-program-currently-offers-better-customer-service-as-a-reward
https://automaton-media.com/articles/newsjp/20220929-220920/
https://blog.ja.playstation.com/2022/09/29/20220929-psstars/
https://www.playstation.com/en-us/playstation-stars/

TWEET
https://twitter.com/AUTOMATONJapan/status/1575295384015904768

SERVICE MARKETING
https://www.delta.com/us/en/skymiles/medallion-program/overview
https://www.delta.com/us/en/skymiles/medallion-program/medallion-benefits

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"Virtual Legality" is a continuing series discussing the law, video games, software, and everything digital, hosted by Richard Hoeg, of the Hoeg Law Business Law Firm (Hoeg Law).

CHECK OUT THE REST OF VIRTUAL LEGALITY HERE:
https://www.youtube.com/playlist?list=PL1zDCgJzZUy9YAU61GoW-00K0TJOGnPCo

DISCUSSION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT TO BE CONSTRUED AS LEGAL ADVICE. INDIVIDUALS INTERESTED IN THE LEGAL TOPICS DISCUSSED IN THIS VIDEO SHOULD CONSULT WITH THEIR OWN COUNSEL.

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Twitter: @hoeglaw
Web: hoeglaw.com

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DESIGN WORK
Joe Ellis (Logo Design)
Chris Leroux (Motion Graphics)
For more information: contact Chris at @Chrisleroux on Twitter.

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