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Insider knowledge about World of Warcraft's Game Masters from a former GM. Answering your questions about the policies and tools that went into the work supporting one of Blizzard Entertainment's greatest games. Zug zug!
Likewise, feel free to leave any other questions you may have about WoW's GMs in the comments and I'll be happy to share if I know the answer! Thank you for checking out the video!
Chapters 00:00 - 10 Years as a WoW Game Master 02:59 - How did players learn to skip the ticket queue? 04:42 - Could players become bounty hunters for bots? 06:04 - Are GMs actually doing anything with bug reports? 07:54 - Do Game Masters get insider previews for WoW? 09:08 - Could you befriend players on your personal account? 10:48 - Did you ever disagree with your manager about tickets? 12:35 - Was it okay to roleplay as not liking gnomes? 14:44 - Could GMs reply on the Battlenet forums? 15:33 - Were there GMs outside of Austin or spoke other languages? 16:39 - What was the most stressful ticket you ever had? 21:40 - Did you ever use the GM Interrogation Room? 23:24 - What did Tier 2 Game Masters do that T1s didn't? 25:02 - Did Game Masters use the normal WoW client? 25:48 - Could you "possess" players in-game? 27:02 - Did you ever ban someone for going to GM island? 29:23 - What was the biggest mistake you ever made as a GM?
